Terms and Conditions

Terms & Conditions

The Contract exists between Buffalo Leather Repair and Care Ltd and the Client.
 

1.We endeavour to deliver items on the specified date providing that the materials are available to complete the work when the furniture or framework is in our posession.
We will inform the client of any supply problems which may affect delivery times.
If completion is required by a specified date then we must be informed at the time of ordering.


2.Changes to orders can only be accepted in writing or email. Any issues in regard to any completed items must be brought to our attention within seven days of receipt of the order.Thereafter fees will be made for any corrections.


3.we can only take responsibility for materials which are supplied by us. Fabrics, trims or coverings supplied by the Client is done so at their own risk. Shortage of covering fabric supplied by the Client is the Client’s responsibility.


4.A deposit is required to order the coverings / fabrics supplied through us which will normally be ordered from our supplier on the day we collect your furniture.


5.We cannot be held responsible for the treatment/fabric/trims, such as wearing and deterioration, stretching, shrinking, staining, cleanability, fading or damage to person or property, where the consumer has been neglectful or acted against the manufacturer’s/retailer’s instructions i.e. washing instructions, steaming etc.
Charges will be made for any corrections that are not our responsibility.
     
6.Payment terms: A non-refundable deposit payment is required for the cost of the coverings / fabric / frames / trims for us to accept an order.
If the client purchases the fabric a 25% non-refundable deposit is required to accept the order.The balance is due in full on delivery.
Interest on overdue accounts will be charged at 5% per month or part thereof.

7.Any items not collected or cannot be delivered will remain the property of Buffalo Leather Repair and Care Ltd. Items not collected after 3 months or of the agreed completion date will be sold to recover storage space or recoup the costs of the work carried out.
     

8.Any additional instructions must be confirmed in writing and a price agreed for the additional work and materials, before the additional work can proceed. Additional work, which may not be apparent when the quote is provided, will be advised to the client and a course of action agreed. This may include frame repairs or replacement inner padding, which are hidden by upholstery.


9.Old existing covers or inner padding will be removed prior to upholstery, these covers will be discarded unless the client advises that they are to be returned.


10.All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishings (Fire) (Safety) Regulations 1988. All new covering fabric supplied by us will comply with the regulations with the exception of covers which contain 75% natural fibres, when it is acceptable to use an FR interliner/barrier cloth which complies with the regulations. Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations with regard to filling or cover.


11.With regard to the Client’s own material. When a Client supplies his/her own materials, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the relevant regulations in force with regard to Fire and Safety, We are happy to offer advice and guidance.
 
12.NOTICE OF RIGHT TO CANCEL
If you wish to cancel a contract you must do so in writing or email within 14 days from receipt of confirmation of the order unless work has already started in agreement with the Client.  Any deposits paid will be refunded in full unless fabric has been purchased or work has already started with agreement from the Client. The fabric will be the property of the Client.